>>>SHIPPING CONDITIONS<<<
We, at MONOI.CO.NZ, would like to thank you for your interest in shopping with us today!
All orders are processed within 24 hours of reception of your payment.
However, we would like to briefly explain our shipping policy both for New Zealand orders and international orders:
- PARCEL POST STANDARD: Your package is safely prepared, packed and sent to you with a 3 to 10 working days delivery target depending on destination.
*ATTENTION* By choosing standard shipping, you agree to take the risk of not receiving your package nor be able to track it down.
We will not be held responsible should the package get lost or stolen during shipping; unfortunately we will not be able to refund you. :(
- PARCEL POST TRACKED BAG: Your package is safely prepared, packed and sent to you with a confirmation of delivery and a 1 to 3 working day delivery target. In addition, we send you a tracking code which allows you to monitor the progress of your parcel.
- PARCEL POST COURIER: Target delivery of overnight between major cities. Max 2 days.
* Rural addresses have a surcharge of $3.70 charged by NZ Post.
Should you wish any other type of delivery option, please CONTACT US for a quote. We will make the necessary to meet your needs.
Please note, as we use NZPOST services for shipping, we cannot be held liable for delays in delivery.
*For Vanilla Pods, please check your country's bio-security regulations for importing Tahitian Vanilla Pods.
We offer two types of shipping methods which you can choose from:
1. Standard shipping:
Your package is safely prepared, packed and sent to you with a 3 to 10 working days delivery target depending on destination.
*ATTENTION* By choosing a standard shipping, you agree to take the risk of not receiving your package nor be able to track it down (as New Zealand Post does not provide this service with a standard shipping).
We will not be held responsible should the package get lost or stolen during shipping; unfortunately we will not be able to refund you. :(
2. Tracking-Signature shipping:
Should you require a tracking code for your package, an additional fee will incur. A signature will be required on delivery day and expect faster delivery within 1 to 6 working days depending on destination.
Do acknowledge that we recommend this option for your own comfort and peace of mind. =)
For this option, please CONTACT US for a quote. We will do our best to provide you with the most accurate shipping cost that meets your needs.
Please advise us the option you have chosen knowing our full terms and conditions.
Thank you for shopping with MONOI.CO.NZ
We value you as a customer and we hope to see you again soon. =)
All orders are processed within 24 hours of reception of your payment.
However, we would like to briefly explain our shipping policy both for New Zealand orders and international orders:
- NEW ZEALAND:
- PARCEL POST STANDARD: Your package is safely prepared, packed and sent to you with a 3 to 10 working days delivery target depending on destination.
*ATTENTION* By choosing standard shipping, you agree to take the risk of not receiving your package nor be able to track it down.
We will not be held responsible should the package get lost or stolen during shipping; unfortunately we will not be able to refund you. :(
- PARCEL POST TRACKED BAG: Your package is safely prepared, packed and sent to you with a confirmation of delivery and a 1 to 3 working day delivery target. In addition, we send you a tracking code which allows you to monitor the progress of your parcel.
- PARCEL POST COURIER: Target delivery of overnight between major cities. Max 2 days.
* Rural addresses have a surcharge of $3.70 charged by NZ Post.
Should you wish any other type of delivery option, please CONTACT US for a quote. We will make the necessary to meet your needs.
Please note, as we use NZPOST services for shipping, we cannot be held liable for delays in delivery.
- INTERNATIONAL:
*For Vanilla Pods, please check your country's bio-security regulations for importing Tahitian Vanilla Pods.
We offer two types of shipping methods which you can choose from:
1. Standard shipping:
Your package is safely prepared, packed and sent to you with a 3 to 10 working days delivery target depending on destination.
*ATTENTION* By choosing a standard shipping, you agree to take the risk of not receiving your package nor be able to track it down (as New Zealand Post does not provide this service with a standard shipping).
We will not be held responsible should the package get lost or stolen during shipping; unfortunately we will not be able to refund you. :(
2. Tracking-Signature shipping:
Should you require a tracking code for your package, an additional fee will incur. A signature will be required on delivery day and expect faster delivery within 1 to 6 working days depending on destination.
Do acknowledge that we recommend this option for your own comfort and peace of mind. =)
For this option, please CONTACT US for a quote. We will do our best to provide you with the most accurate shipping cost that meets your needs.
Please advise us the option you have chosen knowing our full terms and conditions.
Thank you for shopping with MONOI.CO.NZ
We value you as a customer and we hope to see you again soon. =)
